FAQ

Frequently Asked Questions

Got Questions? We've Got Them Covered.


  • How is DPC of Burleson different then traditional Primary Care Offices?

    Direct Primary Care of Burleson uses an innovative model where providers are paid directly by their patients, rather than health insurance companies. Basically, we are cutting out the middle man, along with their complications. DPC is reminiscent of the provider-patient relationship from times gone by, when providers didn’t have thousands of patients, had plenty of time to spend with you, and you didn’t have to wait weeks for your appointment.  Cutting out all the middlemen and red tape increases the provider’s and the patient’s satisfaction, and dramatically cuts costs.

  • What can I expect as a patient?

    You can expect shorter wait times, longer appointments, and 24/7 access to your provider, including virtual and after hours appointments to fit your schedule. No more rushed visits or waiting weeks for an appointment. You can contact your provider via phone, social media, e­mail, and text messaging day or night. Members have access to in office labs and free or extremely discounted procedures.

  • Do I still need insurance?

    All patients are encouraged to have at least major medical insurance coverage. We do offer an OPTIONAL add on health share coverage at an extremely discounted price. This would help to cover things like specialist and hospitalizations (at about 60% cost savings compared to traditional insurance)


    Another way to save money on your healthcare is by getting insurance with low premiums and high deductibles. Paired with a DPC membership this could save you hundreds, if not thousands, on out of pocket costs.  DPC Burleson strives to eliminate insurance claims. Why pay upwards of $300 for an urgent care visit, when you could be seen at your primary care office free, same day!

  • Can my fees be reimbursed by my insurance company?

    You can submit a receipt for your in office procedures, labs and medication costs.  Some insurance companies will apply these payments toward a deductible. But remember, most services are free, included in your membership, so there will be no bill at all to submit. Membership fees are usually not reimbursable by your insurance company. Certain health shares (such as Liberty Health Share) do reimburse membership fees.

  • Can I use my health savings account to pay for direct primary care?

    The law currently allows the use of HSA money to pay for medications, imaging tests, labs, etc.  However, it is legally unclear if HSA funds can be used to pay for DPC membership fees.  This is a question for your tax professional. Legislation has been proposed to clear up the question regarding if HSA money can be spent on a provider’s retainer or membership fee.

  • How much does it cost?

    Our monthly membership fees are based on the patient’s age.  We are always seeking ways to reduce costs for our patients and are continually working with you to determine the best way to save you money. This includes prescribing the most inexpensive medication, working with pharmaceutical reps for coupons and not ordering labs and imaging that are not necessary. We will never order anything without your permission and will always explain in detail the potential costs, risks and benefits.

  • How can you guarantee same or next-day appointments?

    Direct Primary Care of Burleson will only be accepting a limited panel of patients per provider. Considering that managed care has driven modern era providers to patient panels of 2,000 to 4,000 or more, it’s no wonder you encounter long waits!  We keep our patient panel low so we can spend plenty of time with you and get you in quickly.  This is the kind of attention and accessbility we’d want our family to have, and it’s what we offer our patients.

  • What if I need to be referred to a specialist? Do you offer access to specialty services?

    We now have complete access to virtually every type of specialist (more than 120 to be precise). This can help us diagnose and treat complex conditions that would normally require a specialist referral.  However, if you do need to see a specialist in person, Direct Primary Care of Burleson collaborates with various specialists in our community. Many specialists are willing to provide cash pricing for visits and procedures that are often less than insurance costs. Our providers spend the time to carefully coordinate your care with a specialist team as needed. We do our best to keep most of your care in our office, but when referral is necessary we will help you find the most desirable option. 


  • How can I contact my provider after hours?

    We know that illness and injuries don’t always happen during office hours.  If you just need to get in touch with us to order a medication refill or schedule an appointment, you can directly e-mail our provider anytime or leave us a voice mail.  If you have a non-urgent question, but one that probably shouldn’t wait until tomorrow, members can send our provider a text message and expect a prompt reply.  Lastly, if you have an urgent issue after-hours, our provider is only a phone call away!

  • Outside of paying for membership, medicine, or labwork/x-rays, are there other fees I might have to pay?

    Almost all of the routine procedures our provider performs have no additional charge to members. There are a few exceptions, for more complicated procedures.  As a membership benefit, our provider will see sick or injured visiting family of members for a low one-time office visit fee based upon the severity and time requirements of the visit. 

  • Does DPC of Burleson provide prenatal services?

    No, your provider will coordinate with your OB/GYN during your pregnancy and continue routine care for non-pregnancy related health needs.

  • Do you see patients who don't have insurance?

    Yes! While DPC is not a replacement for health insurance; and we don’t recommend you go without it, we do see patients with and without insurance alike! While some patient’s choose just a DPC membership alone, others choose to combine DPC  with a lower premium, higher deductible plan to save on your monthly out of pocket costs. DPC covers only services you would receive in a primary care office and does not cover things like major surgery, hospitalizations and specialist.

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